FAQs
How far in advance should I book?
1
The earlier the better! We'd suggest securing your booking at least 4-6 months before your wedding day, particularly during our busiest season between May and October. That said, if you're working with a tighter timeline, we do take bookings up to a week before your event, just check our online system for live availability and book straight away.
When will I receive the camcorder?
2
Your Filmed By package will be with you 3 days before your event date, arriving with you in plenty of time to get familiar with it before the big day.
Is the camcorder hard to use?
3
Not at all! Our camcorders arrive fully set up and ready to use straight out of the box. We include a simple instruction card inside your package, and there is even a handy sticker guide on the camcorder itself so whether it is you, a family member or a guest picking it up, everyone knows exactly what to do.
When will I receive my raw and edited video?
4
Every camcorder is fully tested and set up before it leaves us, but we always recommend giving it a quick test run when it arrives using our included instructions. If you do run into any issues, just email us at filmed.by@outlook.com straight away and we will get a replacement out to you as quickly as possible.
What if there is an issue with the camcorder?
5
Once your camcorder is back with us, we will have your organised raw footage ready to share within 2 to 3 weeks. Then sit back and relax while we work our magic on your edit, with your finished wedding video ready within 5 to 7 weeks!